Retail, as we grown to recognize it, might not exist in the near future. This isn’t another retail doom warning. On the contrary, it’s about how the retail and e-commerce space is fast evolving. These players must give convenience wrapped in a neat delivery experience.
Gone are days of static analysis and planning. Deliveries are made not within charts and tables. They are made live, so should their scheduling and routing. All live. You know everything one glance, you can do everything in one click.
Amazon’s prime day upped the utilization of their fulfillment centers by over 25%. They have made their logistics leg into a powerhouse which they keep leveraging to get ahead of the competition. O one hand they are losing money and on the other, they are continuously building value, much more than any other company. What’s the key here?
Companies can compete by making a better product. But it’s no longer enough. The company also must create a great delivery experience for the customer. Proper logistics movement optimization is key, not just to ensure quick and on-time deliveries, but also to boost customer satisfaction and retention.
Ever wondered how some of these big-name e-commerce companies across the globe manage international sales events? It is only possible with tech creating shorter delivery routes and more successful (on-time) deliveries per day. This tech is the crux of what makes same-day delivery, not just a phenomenon but a reality.
Tech adoption and change management go hand in hand. You may invest billions in the latest tech, but if your people aren’t using it properly and getting the most benefit out of it, you would never see the full extent of benefits. How to avoid this? Train your folks in the best way of doing things.
Tech investment is not something you just write-off in your balance sheet, it’s about building for the future. With on-premise servers, even though the cost diminishes over time, their outdatedness increases. What’s the point of owning a cost-effective system which was relevant three years ago?
Elastic logistics is the new and evolved version of ‘lean supply chain movement’. As technology has caught up with logistics, latest delivery schedule and route planning help companies are on top of all market demand fluctuations and keep their products on shelves at all times or reach the consumer’s door within a day or two.
It’s costlier to acquire new customers compared to retaining them. With proper logistics optimization, companies can not only retain customers but also boost satisfaction and lifetime value. In this age of booming retail and e-commerce, logistics optimization is the best asset a company can have.
Today we speak to an industry veteran with close to two decades of raw delivery management experience. Liam O’Sullivan has earned matchless following and adulation in his career. He is the Director of Operations at International Post Corporation (IPC), Brussels, Belgium.